Q-View Creator Support

Q-View Creator Support
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Integrated Help
Q-ViewCreator includes a Context Sensitive Help feature, which is designed to answer your questions while using the software. Help includes text descriptions, as well as screen shots and full search capabilities.

On Site Training
For a one-time fee, a lead member of our software development team can train Q-ViewCreator administrators up to five hours. This personalized, in-depth training ensures primary Q-ViewCreator users will effectively and efficiently generate, publish and manage online presentations.

FAQs
  • Can I try Q-ViewCreator for free?
    Close Yes, just Click here to download your free 60-day demo version.

  • Do I need any other software to use Q-ViewCreator?
    Close Yes, you'll need Microsoft® PowerPoint at a minimum. If you want to take advantage of additional features you'll also need Microsoft® Word10/XP(2002) or higher and Microsoft® Excel 10/XP(2002) or higher.

  • Do I need to be a web programmer to get my presentations published?
    Close No, Q-MultiMedia hosts your media and presentation components. Once your lesson is completed, publishing to the web is a simple button click.

  • What are the system requirements for Q-ViewCreator?
    Close Microsoft® Windows 2000/XP/Vista
    Microsoft® PowerPoint 10/XP(2002) or higher
    Microsoft® Excel 10/XP(2002) or higher
    Microsoft® Word 10/XP(2002) or higher
    Windows Media® Player 9 or higher

    If you are not sure what version of PowerPoint, Excel or Word are installed on your system, start the application and select About from the Help menu.

    Q-ViewCreator includes Windows Media® Encoder version 9 for systems with Windows® 2000/XP/Vista. The encoder will be installed the first time you start Q-ViewCreator. You must have administrative privileges in order to install the Windows Media® Encoder. Please contact your computer administrator if you are not sure if you have administrative privileges.

  • Can I make a live presentation?
    Close Yes, you can make live presentations to your audience anywhere in the world. Live presentations are also recorded and can be published for on-demand viewing.

  • Can I use Q-ViewCreator to record my presentation for on-demand playback?
    Close Yes, using our Live functionality, you can record the video/audio portion of your presentation and then publish for on-demand use. This is a great way to record your media component and create the slide timings at the same time. See our User Guide for more details.

  • Do I need any special hardware to make a live presentation?
    Close Q-ViewCreator can work with any video camera that Windows Recognizes as a VCR device, including most WebCams. We also recommend a broadband internet connection for smooth delivery of your presentation.

  • How many people can watch my presentation at the same time?
    Close Q-MultiMedia can handle thousands of simultaneous users.

  • Can viewers ask questions during my presentation?
    Close The Q-View interface provides a Contact button where they can submit questions.

  • Can I get other feedback from the viewers?
    Close Using the polling function during a live or on-demand presentation is a great way to solicite user feedback.

  • Can I share my desktop with my viewers?
    Close No, Q-View is designed to be a one-to-many presentation tool. If your presentation is geared toward software training, we recommend using our ShowMe technology to demonstrate software techniques.

  • How does Q-View compare with WebEx?
    Close With Q-View, the users aren't required to download any software and you'll save the cost of the telephone conference charges. Q-View is designed to effectively deliver your organized presentation or lesson.

  • How does my presentation get on-line for my viewers?
    Close Q-ViewCreator and Q-MultiMedia do all the work for you. Once you prepare your lesson in Q-ViewCreator, simply select Publish from the File menu and Q-ViewCreator and Q-MultiMedia takes care of the rest. Q-ViewCreator will supply a link for you to include on your website or post in your LMS.

  • Do the animations in my PowerPoint work with Q-View?
    Close Yes, all the animations included in your PowerPoint presentation are maintained in Q-ViewCreator when you use html slides.

  • Do you provide software training?
    Close Q-MultiMedia will provide on-site training for any number of users for $1,000 per day plus travel and hotel costs.

  • Do you provide technical support?
    Close Technical support is available for Q-MultiMedia customers from 8:30-5:00 EST. Q-ViewCreator also includes an automated error reporting system that immediately notifies our technical support department of any technical errors.